DLG motor claims dropped by 70% during Covid-19 pandemic peak

quiet road

The insurer’s head of claims says ‘we’ve just got to be ready’ for claims escalation as lockdown eases

Direct Line Group’s managing director for claims Jessie Burrows said the insurer experienced a drop in motor claims “to about 70%” when the Covid-19 pandemic and associated lockdown hit its peak.

Despite this sudden plummet, Burrows added that motor claims are now on the return to pre-coronavirus levels, correlating with prime minister Boris Johnson’s announcements that have eased lockdown restrictions over recent weeks.

In May, for example, Burrows said motor claims were “around about 60% down”, however in “the first couple of weeks in June, as lockdown’s been easing, it’s gone up a little bit more”.

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