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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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Claims
News
Intact Insurance promotes for new vice president of property and casualty claims
’Her strong focus on customer outcomes and developing high performing teams makes her exceptionally well placed to lead property and casualty claims into its next chapter,’ says chief operating officer
IT Interview
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
In his first interview since his promotion, the loss adjusting boss outlines his priorities to build out specialism and ’technical specialty services’ as the firm’s central growth lever in an increasingly cost-conscious market
Sponsored Content
Complexity and value in PI cases arising from construction sites – Gallagher Bassett
Henry Kirkup, partner at Strata Solicitors, discusses the importance of proactively managing a potentially highly complex type of claim
News
FCA details insurance ambitions for 2026 in new Regulatory Priorities report
’We want to raise standards and improve access to insurance. And we want to enable firms to grow and innovate, including by simplifying our rules,’ says director of competition and interim director of insurance at the regulator
News Analysis
An arms race is brewing in claims handling
Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing
News
QuestGates-owned business acquires specialist law firm
’Its service offering and client base are closely aligned with our own, enhancing the breadth of services we can provide to clients both through our legal practice and as part of the wider QuestGates group,’ says managing director
News Analysis
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
‘The global economic landscape is unlikely to stabilise any time soon, so freight forwarders must be prepared for their customers to default,’ says managing director
News
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
News Analysis
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
Analysis
Claims management is the ‘lever’ for MGA profitability in softening market
’Claims is a real area of opportunity if you get it right,’ says chief executive
News
QuestGates hires new head of intelligence for counter fraud services
’Appointing a head of intelligence represents a significant boost to QuestGates’ internal expertise and reflects our continued investment in refining our analytical capability,’ says head of counter fraud services
Webinar
Insurance Times’ latest MGA webinar now available to watch
The webinar digs into the drivers and influences that are shaping the MGA market
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Motor insurers paid out £11.9bn in 2025
The ABI say the figures show that motor claims continue to be ’heavily influenced by the complexity of modern vehicles’
News Analysis
TechTalk: The real AI threat to insurance jobs is doing nothing
‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer
News Analysis
Lloyd’s new hurdle principle will ‘set the hares running’ across the London market
‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer
News
Ecclesiastical fraud investigations rise 20% as £3m of claims rejected
Claims director says insurer is ‘committed to tackling fraud in the strongest means possible’
News Analysis
Briefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
Sponsored Content
The replacement vehicle sector needs a shake-up – Europcar
Sponsored content: Leigh Broomhead, head of insurance at Europcar Mobility Group UK, discusses how industry change is needed to target claims costs and customer satisfaction
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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