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Claims

Nigel Spencer Intact

Sponsored Content

Letting the nat cat out of the bag – Intact Insurance

2025-12-11T15:00:00+00:00

Sponsored content: Nigel Spencer, distribution leader at Intact Insurance, shares his insights on why natural catastrophes and extreme weather risks have become defining issues for the industry – and what steps can be taken to safeguard the future of renewable energy

Derek Coles UGL

IT Interview

Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’

2025-12-11T08:00:00+00:00By Yiannis Kotoulas

’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times

IHXmas

News

Insurance Times Advent Calendar: Ian Hughes

2025-12-08T10:00:00+00:00By Insurance Times

For the eighth day of Advent, Ian Hughes, chief executive at Consumer Intelligence, reflects on GIPP, AI and other changes in the market

3320-1250

IT Awards 2025

REVEALED: Which firms won at 2025’s Insurance Times Awards?

2025-12-04T07:00:00+00:00By Harry McNeil

Around 1,000 UK general insurance professionals gathered in Park Lane last night to celebrate outstanding market achievements at flagship awards ceremony – but which firms took home gold, silver and bronze prizes?

Graham Stait (1)

News Analysis

Graham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’

2025-12-03T08:00:00+00:00By Harry McNeil

Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul

thumbnail_Keir Cox- Headshot 1

IT Awards 2025

Insurance Times Awards 2025: Purbeck Insurance Services says demand for unique product is accelerating

2025-12-02T17:06:00+00:00By Insurance Times

Keir Cox, director of operations at Purbeck Insurance Services, speaks on his firm’s entry to the MGA of the Year (under 100 employees) category

scotland handshake

News

Clear Group expands into Scotland with commercial broker acquisition

2025-12-02T12:29:00+00:00By Harriet Scott

’This acquisition is the first step in our ambitious plans to expand further in Scotland through additional acquisitions and new hires,’ says group chief executive

Steve Hardy Policy Expert

IT Awards 2025

Insurance Times Awards: Policy Expert delivers ‘vertically integrated’ claims model

2025-12-01T18:30:00+00:00By Insurance Times

Steve Hardy, chief executive at Policy Expert, discusses his firm’s entry to the Customer Champion of the Year – Insurer award

Chris Douglas Hiscox

IT Awards 2025

Insurance Times Awards: Hiscox makes claims vision ‘a living, breathing part’ of its culture

2025-12-01T17:30:00+00:00By Insurance Times

Chris Douglas, head of claims operations at Hiscox, explains his firm’s entry to the Customer Champion of the Year – Insurer award

Stephen Long Covea

IT Awards 2025

Insurance Times Awards: Covéa Insurance on transitioning to ‘proactive risk management’

2025-12-01T16:30:00+00:00By Insurance Times

Stephen Long, claims, IT and operations director at Covéa Insurance, talks about his firm’s entry to the Customer Champion of the Year – Insurer award

Alan MacEwan Esure

IT Awards 2025

Insurance Times Awards: Esure designs process to ‘reduce friction and boost confidence’

2025-12-01T14:30:00+00:00By Insurance Times

Alan MacEwan, chief operations officer at Esure Group, explains his firm’s entry to the Customer Champion of the Year – Insurer award

Alina Schatten, Intact

IT Awards 2025

Insurance Times Awards: Intact Insurance and partners highlight 'pioneering service' for schools

2025-12-01T13:30:00+00:00By Insurance Times

Alina Schatten, vice president for claims at Intact Insurance UK, discusses her firm’s entry to the Customer Champion of the Year – Insurer award alongside industry partners

trust build

News

Insurance sector ‘has work to do to rebuild customer relationships’ – Fairer Finance

2025-12-01T12:00:00+00:00By Yiannis Kotoulas

Fairer Finance said that the “collapse in customer switching behaviour may help explain the modest claims improvements, as insurers may have belatedly recognised the need to improve retention through better claims handling, rather than relying on customer inertia alone”.

james-nicholson-index

IT Interview

James Nicholson: What to keep an eye on in the claims sector for 2026

2025-12-01T08:00:00+00:00By Harriet Scott

With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience

Fallows Rob

IT Awards 2025

Insurance Times Awards 2025: DAC Beachcroft confronts enablers driving post-OIC claims manipulation

2025-11-26T13:30:00+00:00By Insurance Times

Rob Fallows, head of intelligence at DAC Beachcroft, speaks on his firm’s entry to the Excellence in Fraud Mitigation category

Kat Cunningham

IT Awards 2025

Insurance Times Awards 2025: Aviva halts two-thirds of fraudulent applications at quote

2025-11-26T12:30:00+00:00By Insurance Times

Kat Cunningham, underwriting fraud lead at Aviva, speaks on her firm’s entry to the Excellence in Fraud Mitigation category

GettyImages-1221449842

News

Pub chain launches £85m action against Marsh

2025-11-26T12:28:00+00:00By Harry McNeil

‘The claim will be of interest to both the insurance and hospitality sectors in examining the professional standards brokers should be held to when placing insurance for groups of companies,’ says partner

Gerry Goodwin

IT Awards 2025

Insurance Times Awards 2025: FintechOS reveals strong insurer uptake of its AI claims proposition

2025-11-25T19:00:00+00:00

Gerry Goodwin, vice president for insurance in Western Europe at FintechOS, speaks about his firm’s entry for the Excellence in Claims Technology award

Andrew van der Westhuizen

IT Awards 2025

Insurance Times Awards 2025: Allied Universal’s strategy to disrupt claims fraud

2025-11-25T18:00:00+00:00

Andrew van der Westhuizen, managing director at Allied Universal Compliance and Investigations, speaks about his firm’s entry for the Excellence in Claims Technology award

Tom Fairey Headshot

IT Awards 2025

Insurance Times Awards 2025: UnlikelyAI uses neural and symbolic AI to cut errors in claims

2025-11-25T17:00:00+00:00

Tom Fairey, chief growth officer at UnlikelyAI, speaks about his firm’s entry for the Excellence in Claims Technology award

All Claims articles

AI Claims Report 2025/26

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