- Home
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
Caroline Wagstaff: Forging the LMG into a ‘one trick pony’ for attracting diverse early career talent
- News
- Analysis
- Destination Insurance
- Brokers
- Insurers
- Ratings
- Research
- Fraud Charter
- Topics
- Events
- Expert Views
- Edition
Claims
News
QuestGates hires new head of intelligence for counter fraud services
’Appointing a head of intelligence represents a significant boost to QuestGates’ internal expertise and reflects our continued investment in refining our analytical capability,’ says head of counter fraud services
Webinar
Insurance Times’ latest MGA webinar now available to watch
The webinar digs into the drivers and influences that are shaping the MGA market
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Motor insurers paid out £11.9bn in 2025
The ABI say the figures show that motor claims continue to be ’heavily influenced by the complexity of modern vehicles’
News Analysis
TechTalk: The real AI threat to insurance jobs is doing nothing
‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer
News Analysis
Lloyd’s new hurdle principle will ‘set the hares running’ across the London market
‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer
News
Ecclesiastical fraud investigations rise 20% as £3m of claims rejected
Claims director says insurer is ‘committed to tackling fraud in the strongest means possible’
News Analysis
Briefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
Sponsored Content
The replacement vehicle sector needs a shake-up – Europcar
Sponsored content: Leigh Broomhead, head of insurance at Europcar Mobility Group UK, discusses how industry change is needed to target claims costs and customer satisfaction
News
MGA providing modular cover for SMEs launches
’Our service empowers brokers to build truly tailored solutions and ensures clients get support when it matters most,’ says co-founder
News Analysis
Brokers call out ‘devastating impact’ of claims ‘inefficiencies’ on commercial haulage clients
A lack of interim payments and email only communication is having a direct impact on haulage firms’ cash flows, argue commercial brokers – with some demanding changes to ‘one size fits all’ claims processes
News
QuestGates announces new chief executive as part of restructure
’Having been part of the business since its creation, I am thrilled to take on the role of chief executive at such an important and exciting time for the QuestGates group,’ says appointee
News
Fintech partners with Qover to expand travel protection offering
The offering ’helps ensure our customers can maintain their financial resilience should the unexpected happen’, says vice president of product and design
News
The London market and UK regional market insurers that have won awards for service
’In an increasingly competitive market, superior service remains a critical differentiator for sustainable growth,’ says managing director
Sponsored Content
How Lloyd’s new hurdle principle impacts claims – Gallagher Bassett
Sponsored content: Charlotte Harrison-May, Gallagher Bassett’s head of carrier and market relationships, discusses the claims impact of Lloyd’s recent rule change
News Analysis
Are pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
News Analysis
Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…
News Analysis
Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director
News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 12 to 16 January 2026
Part of the Insurance and Risk group of Newsquest Specialist Media
Published by Newsquest Media Group Limited,
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
Site powered by Webvision Cloud