Insurance Times rounds up the biggest stories from this week

This week in Insurance Times, we kicked off with a piece from news editor James Cowen, as he sat down with Zurich’s head of broker proposition and distribution Georgina Davis to discuss avoiding a “computer says no” attitude.

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Catch up on the previous week’s biggest stories here: High Five – Catch up on the biggest stories last week

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After that, contributor Tim Evershed provided an article that investigated the troubles that travel insurers were facing as tourism levels surged post-pandemic. 

Later in the week, Insurance Times technology editor Clare Ruel sat down with Zurich’s group chief customer officer Conny Kalcher to look into the insurer’s journey to create meaningful relationships with its customers. 

Junior reporter Chantal Kapani also put together this month’s Big Debate feature this week, collating the opinions of leading experts on how insurance firms can navigate the reputational dangers of the reported ethnicity penalty.

And topping off the week, contributor Jon Guy spoke to Insurance Times Claims Champion Eddie Longworth about how his recent award win has influenced his campaign to create a voluntary code of conduct around the use of artificial intelligence. 

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