Over 100 jobs lost as Intact Insurance winds down Sunderland operations

RSA, which has rebranded to Intact Insurance, has confirmed it will close its Sunderland office at the end of 2025, with more than 100 jobs set to go.

The insurer said the closure of the site in Doxford business park followed its decision in December 2023 to exit personal lines.

Before the rebrand was announced today (6 October 2025), a spokesperson said: “In July we told our people in Sunderland about the decision to close the office in Doxford business park at the end of the year.

”This follows RSA’s decision to exit the personal insurance market first announced in December 2023 and reflects the wind down in business activity associated with this.”

‘Alternative arrangements’

The insurer currently employs 169 people in Sunderland. Of these, 112 are expected to leave the business mainly at the end of the year, while the business said it was discussing “alternative arrangements” for the remaining 57 colleagues.

The spokesperson added: “We have been consulting with Unite the union for some time and these discussions will continue throughout this process. We are providing a full package of support to our people affected by this decision including outplacement help, hosting recruitment fairs and proactively contacting other local employers to maximise redeployment opportunities.”

The Sunderland office, long associated with the firm’s More Than brand, has been a fixture of the Doxford business park for more than 30 years.

RSA, formerly Royal Sun Alliance, was acquired by Canadian insurer Intact Financial Corporation in 2021.