’If we use occupation, postcode, all those [types of] things, then we are going to discriminate against vulnerable consumers,’ says chief executive

The factors the insurance industry use to assess risk and price motor insurance are “fundamentally discriminatory”.

That was according to Sam White, chief executive of Stella Insurance, who said at the ABI Conference that “trying to pretend” this was not the case was an ”insult to society”.

“If we use occupation, postcode, all those [types of] things, then we are going to discriminate against vulnerable consumers,” she warned.

“We have this situation that the insurance industry needs to profitable and it needs to work. However, there is this system that has ended up being fundamentally discriminatory.”

Telematics

In turn, she felt the traditional way the industry determined risks was outdated and needed to be tackled head-on.

And White noted that there was technology to help the insurance industry do this, such as telematics.

Telematics-based motor insurance policies utilise a device – also known as a black box – to track a combination of driving behaviour, location, time spent driving, distance driven and speed, among other factors.

By leveraging this data, insurers are able to offer reduced premiums to certain customers that present lower risks, with the approach being particularly popular among younger drivers.

“Fundamentally, telematics is a much more fairer way to rate consumers for motor insurance,” White said.

”The answer is there and technology.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.