’I am incredibly excited to be joining SRG at such an exciting point in its journey,’ says chief executive
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In this month’s edition: Markel UK’s broker divisional director, Jo Sykes, explains how the insurer plans to be more relevant for broker partners, Insurance DataLab reviews latest FCA figures for complaints trends, brand new data-based index showcases commercial premium movements in softening market and insurtech MGAs receive capacity interest – despite a high bar for partnership standards.
Sponsored content: Matthew Waller, head of cyber at Travelers Europe, discusses how the psychological impacts of a cyber attack felt by employees can be supported
On Thursday 22nd May the prestigious Royal Garden Hotel in Kensington played host to the 2025 Claims Excellence Awards, an event that was brilliantly hosted by Mathew Horne and brought together the crème de la crème of the UKGI claims sector.
Insurance Times Editor, Katie Scott, opened the evening remarking how the Claims Excellence Awards "gives a well-deserved pat on the back to firms and professionals that successfully navigate the complex web of claims processes, to put individuals and businesses back in the position they were in prior to an insured event occurring" and those pats on the back were in the form of the 20 trophies handed out throughout the evening.
Massive congratulations to all the worthy winners and as always, huge thanks to our sponsors and judges for their fantastic support.
The official video from the evening is out – can you spot yourself?
Event Management
Mandy O'Connor
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Aisha Roberts
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Entries & Tables
Serena Giampieri
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Sponsored content: Matthew Waller, head of cyber at Travelers Europe, discusses how the psychological impacts of a cyber attack felt by employees can be supported
Sponsored content: Hiscox’s Bronwen Horn, head of management liability portfolio and financial institutions, discusses the challenging trading environment for fintechs, the opportunities and threats from AI and how to secure the insurance cover they need as they grow
Kyran O’Keeffe, head of sales and commercial operations at Pro I Solutions, discusses how complaints can be valuable chances to improve for insurance sector firms
Sponsored content: For Insurance Times’ latest Expert View, Cowbell’s senior vice president for global distribution sat down with Insurance Times deputy editor Yiannis Kotoulas to discuss the cyber market, changing threat actor behaviour and the need for active risk mitigation
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