Claims Excellence Awards finalist 2021 Q&A: Digi2L’s self-service claims slashes processing time

Here we feature Digi2L’s entry into the Claims Product Solution of the Year – Claims Management category.

Digi2L entered its supply chain solution into this category – to see more fantastic Q&As from finalists, click here

What key achievement did your entry highlight?

The launch of a ground-breaking, easy to use self-service automated claims platform to cut claims lifecycles and increase customer satisfaction.

Can you share data or testimonials to back up your bid to win?

We achieved a 59% reduction in online assessment time, and a 57% reduction in telephone assessment time. Time saving to customer: more than 10 minutes. All data is drawn from standard system reports for the last three months from months at the time of award submission.

What sets your firm apart from the other shortlisted contenders?

Rightpath Claims was founded on the principle of. and passion for, the unique and practical unification of claims and technological expertise to drive innovation in insurance. With a continued pro-active commitment and investment in digital advancement as the catalyst, and Rightpath brand, Digi2L, as the mechanism, Rightpath Claims delivers on that principle.

How will you celebrate if you are the victor?

If we were to win the Claims Product solution of the Year - Claims Management award we would plough the excitement into further motivation with which to drive best-in-class claims management services for our clients and the customers, they serve.