A record number of entries across 18 categories have made it onto the shortlist for Insurance Times’s Claims Excellence Awards this year – did your firm make the cut?

Claims is a vital component of the insurance journey, supporting customers in their time of need – the standard of entries to this year’s Claims Excellence Awards, organised by Insurance Times, demonstrates just how crucial this part of the market is.

The Insurance Times Claims Excellence Awards 2021 recognises the best that the industry has to offer across the claims sector, considering everything from automation and artificial intelligence (AI) to video telematics.

A record number of companies entered this year’s awards across 18 categories in total. Plus, there are a further three nomination-only categories where finalists are in contention.

Following an initial judging process, Insurance Times can now reveal its awards shortlist. 

The winners will be revealed at a free virtual ceremony on 27 May 2021, after the final round of judging has been completed, further details will be confirmed soon.

The finalists are as followed:

Broker Claims Achievement Award

ClaimsAwards-2021-colour logo

Smart Cover

Specialist Risk Insurance Solutions

Claims Product Solution of the Year – Claims Management

Entegral

Integrity Claims Management

Rightpath Claims

SBS

Sedgwick

Claims Product Solution of the Year – Corporate Advisory

DWF Law LLP

Horwich Farrelly Solicitors

Minster Law

Claims Product Solution of the Year – Motor

Arbitrate

Cazana

Keoghs, a Davies business

RightIndem

VisionTrack

Claims Product Solution of the Year – Technology

Brit Insurance

CFC Underwriting

ClaimsPlant

Insure Apps Technology

Claims Service Solution of the Year – Claims Management Company

Claims Consortium Group

Crawford & Company

Lyons Davidson

Rightpath Claims

Sedgwick and The Hunting Dynasty

Claims Service Solution of the Year – General

Direct Commercial

DWF Law LLP

Geobear, Sedgwick and Legal & General

QuestGates

Specialist Risk Insurance Solutions

Claims Service Solution of the Year – Insurer

AXA UK

Markel UK

Travelers Europe

Vetsure Pet Insurance

Claims Service Solution of the Year – Technology Supplier

Aquarium Software

Arbitrate

CAPS

ClaimsPlanet

Davies

Claims Startup

Arbitrate

FloodFlash

Qlaims

Claims Team of the Year

Brit Insurance

Clegg Gifford & Co

NPA Insurance

The Plan Group

Vetsure Pet Insurance

Claims Team of the Year – Covid Response 

Beazley

Ecclesiastical

Gallagher Bassett

RSA Insurance

Specialist Risk Insurance Solutions

Claims Training Excellence Award

ARAG

Romero Group

Zurich Insurance Group

Credit Hire Solution of the Year

AX

EDAM Group

Keoghs, a Davies business

Plantec Assist

Commercial Lines Claims Excellence Award

Allianz Insurance

Aviva

Covéa Insurance

Markel UK

QBE

Customer Care Solution of the Year

AXA – Global Healthcare

Countrywide Hearing

CPP Group UK

DAC Beachcroft

Minster Law

Fraud Solution of the Year

AXA UK

Horwich Farrelly Solicitors

Pact Global

SBS

Zurich Insurance Company

Insurer Claims Achievement Award

4Paws Pet Insurance

AXA UK

CFC Underwriting

FloodFlash

Personal Lines Claims Excellence Award

Ageas

Covéa Insurance

Hiscox

LV=

Zurich

Third Party Claims Management Team of the Year

Countrywide Hearing

FMG

Kennedys

Nexus Claims

QuestGates

Claims Champion of the Year (nomination only) 

Melissa Choules - senior claims technician, Hamilton Fraser Total Landlord Insurance

Billy Hinken - head of claims operations, Pen Underwriting

Claire Lashbrook - director, Claims Consortium Group

Jon Ryan - claims lead, The Plan Group

John Wood - contingency claims team lead, Beazley